Refund Policy

Pre-Order Policy: By purchasing the product above you have agreed to the pre-order terms and conditions

• Terms & Conditions: All product pre-orders are made final upon completion of payment. Pre-orders cannot be cancelled or refunded any time after purchase has been processed.
• Please note that if your order includes both in-stock & pre-order items, that they will be shipped once all products are in stock.
• Pre-order products can only be returned upon receipt if the product is damaged on arrival.

In Stock items: Given that we are a new company building its inventory, refunds can only be offered for items damaged upon delivery. We do not accept exchanges or offer store credit at this time. 

• Conditions for refund: Item arrives damaged, damaged was not inflicted after product was removed from original packaging.  
• Please contact shop@nacellecompany.com for refund issues & questions. 
• Please allow 1-2 weeks for processing.